Enterprises are using a variety of IT services from multiple service providers. Thus to have a consistent user experience they require a service ecosystem based on common integration standards.
IBM's modular and easy-to-integrate Services Integration and Management (SIAM) improves operational efficiency and service quality, providing a stable operating environment. This, in turn, helps organizations to reduce complexities of a multi-source environment, thereby exercising better control over their business. In addition, it helps:
- A transparent operating environment is built with predictable outcomes
- An integrated supplier ecosystem is built for effective and intelligent service delivery
- Operational stability is strengthened by aligning the supplier ecosystem to a multivendor governance framework
Key Features of IBM Services Integration and Management (SIAM):
- Consumption-based model pricing
- Service catalog
- Tower-specific operational management
- Cohesive vendor service ecosystem
- Standard framework of collaboration and information exchange
- End-to-end problem management
Join this webinar to get expert views on the following key aspects of IBM SIAM:
- IBM SIAM’s deep-rooted service delivery capabilities and its global processes
- The standard way to design, build and run such a service ecosystem
- An ecosystem which partners can adhere to
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