Customer interactions have also gone virtual due to the pandemic, curbing most business travel. The challenge before organizations is to figure out how to deliver excellent Customer Experience in a virtual world.
Many business processes have also lost importance in the physical world, meaning organizations have to squeeze the timelines of their Digital Transformation initiatives from a few years to ‘immediate’.
The Challenge falls on CIOs to Re-think how employees will work in a hybrid work environment, Re-think customer experience, as most conversations are happening virtually, and re-visit business processes to accelerate digital transformation.
Organizational growth in the New Normal therefore depends upon the Digital Experience is given to customers, employees and partners. How do you enable such an experience?
Join the CDEx Forum to hear technology and industry leaders share their insights around how to move from the ABC to CDE of Technology that gives the right Experience!
Re-Thinking Customer Experience for the New Normal
Wednesday, 1st September 2021
Date and TimeThe pandemic’s resurgence has caused a permanent shift in customer behavior. How should you gear up for it? What should your strategy be to ensure that you benefit from this massive shift?
Accelerating Digital Transformation
Thursday, 9th September 2021
The pandemic has completely re-defined how we collaborate. With everything going virtual, it’s important to understand how to achieve better employee productivity with technology.
Building the ‘Ready for Anything’ Workplace
Friday, 17th September 2021
Has work culture become the hero or villain in your organization in the post pandemic world? This discussion among HR and IT professionals talk about how they’ve transformed their organization’s work culture for the better