The current situation has caused a permanent shift in customer behavior. They’re now consuming services differently, are more comfortable with digital payments, expect contact-less deliveries, interact online with chatbots, to name a few. They now expect a seamless, consistent experience irrespective of whether they consume online or offline.

It’s critical for CIOs and CMOs to understand these changing expectations so that they can adjust to the new realities. Technology plays an essential role in delivering innovative customer experiences in the new normal.

How has customer behaviour changed and how can technology leaders act as catalysts to provide a seamless customer experience and enable organizational growth


Key Highlights:

Understand how
customer expectations
and journey have
changed in the new normal

Find out how technology can be leveraged to understand changing customer behavior and deliver a safe, secure, and seamless experience

Learn how CIOs and CMOs should work together to build innovative IT solutions that deliver value to customers

Discover essential technologies that can be used as a differentiator
to give organizations
a competitive edge

Who Should Attend: CIOs, IT Decision Makers, CDOs, CTOs, Marketing Specialists


Ankit Agrawal

Founder & CEO,

Pradeep Gupta

CyberMedia Group

Sudharsan R

Head of Mid-Market Marketing & Marketing Operations| International Markets,

Mukesh Sharma


Prasad Udyawar

Parle Agro

Prasanna Lohar

Head of Innovation,
DCB Bank

Anil Chopra

VP-Research and Consulting,


03:00 p.m

Fireside Chat: Understanding and Gearing up for Changing Consumer Behaviour
Ankit Agrawal, CEO, InsuranceDekho with Pradeep Gupta, CMD, CyberMedia Group

03:25 p.m

Dell Session: Aligning Technology to Changing Consumer Behavior to Sustain Business Growth
Sudharsan R, Head of Marketing Operations & Channel Marketing International Region (Europe, Middle-East/Africa, Latin & Central America, APAC, Japan & China) Dell Technologies

03:40 p.m

Power Panel: Adapting to Changing Consumer Behaviour in a Hybrid World and Role of Tech
Mukesh Sharma, CTO, Paisabazaar
Prasanna Lohar, Head of Innovation, DCB Bank
Prasad Udyawar, GM-IT, Parle Agro
Sudharsan R, Head of Mid-Market Marketing & Marketing Operations| International Markets, Dell
Moderator: Anil Chopra, VP-Research and Consulting, CMR

04:20 p.m

Audience QnA and Vote of Thanks


[ninja_form id=158]

Dell Technologies Global Headquarters is located at One Dell Way, Round Rock, TX, 78682 Dell Technologies and its group of companies

Copyright © 2021 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

*Important Dell Details. Dell’s terms and conditions: All sales subject to Dell’s terms and conditions, see Goods by delivery only. Mistakes: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors. For More Information: Go to


Powered By Intel®